If you have a question about this product, please get in touch via our contact us page as this is the quickest ways to reach us and for us to respond. We aim to respond to all messages before the end of the working day or the next working day if outside business hours. Check out our knowledge base for frequently asked questions. Check out what others are saying about our service here.
Please feel free to call us - our number is 01633 927 377 or text us from your mobile on 07520 633 313. Opening Hours 10am to 4pm, Monday to Friday. We operate an answer phone while we are closed, but please feel free to leave us a message and we will return your call as soon as possible.
Our live foods take time to prepare and pack but we aim to ship our customers orders from 1 - 3 days.
We offer a 1 Hour Timed Delivery from Interlink Express (We text* and email you when your parcel will be delivered)
Should you ask for an item to be left unattended or change the delivery day then this is at your own risk, should your package go missing or live foods perish due to the extended delivery time or extreme weather (too hot or too cold) then we do not send replacements or refund goods.
We ship customers orders via courier on Mondays, Tuesday's & Thursday's.
*You must provide us with your mobile phone number in order to receive text alerts.
Royal Mail Delivery 1st Class
Our live foods takes time to prepare and pack but we aim to ship our customers orders from 1 - 3 days.
Our cut off point for Royal Mail items is 12pm, Orders placed after 12pm will be counted as being placed the next working day.
Please ensure that there is someone at the delivery address to receive your order, if the delivery is attempted by Royal Mail and no one is in residence, the package may be returned to the sorting office to await your collection.
Should your live food perish while being held by the post office, will not replace or refund your goods. We recommend you leave a note for your postman with an alternative safe place to leave your parcel.
We ship Royal Mail orders on Monday, Tuesday's & Thursdays.
Royal Mail Delivery 2nd Class
We offer a slightly cheaper option when shipping dry goods. Royal Mail 2nd class parcels will be dispatched within 1 - 3 days. Please allow 3 - 5 working days from the date of dispatch for your order to arrive using this shipping method.
Free Delivery on orders over £55 mainland UK.
Free delivery will either be via Interlink Courier Service or Royal Mail
Goods are received within 5 working days.
Live food Pre-Pay subscriptions already have free shipping and will not contribute towards the £55 Free Shipping promotion.
Orders placed after 12pm are classed as being purchased the following day.
FREE Delivery is not available to European destinations.
Free Delivery does not include Saturday delivery.
Postcodes Excluded, IV, HS, KA27-28, KW, ZE, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25, GY, JE, AB, ZE2, PA, ZE.
We use recycled packaging wherever possible, so if your outer wrapping looks like it has been used before, it probably has! Inside, your brand new item will be safely protected. Thanks for doing your bit for the environment.
Please click here for shipping details.
As a thank you to our customers for purchased from us, we have introduced our Reefphyto loyalty points scheme.
What this means is that every time you make a purchase, you will be allocated 10 loyalty points for every £1 that you spend (excluding P&P) These will accumulate in your online account, which you can view at any time by logging in.
You MUST be logged into your account in order to earn Loyalty Points. If you do not already have a Reefphyto account, please setup an account on our site before placing your first order.
Redeem points online at Checkout
Start earning points today - with your very first purchase
Our way of saying THANK YOU for shopping with us
Cannot be used in conjunction with a discount code
500 points will give you a £1.50 discount on purchases
NO Maximum number of points you can earn - The more you spend - the more you save!
Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.
Please note the following Loyalty Membership conditions:
Occasionally there will be additional loyalty points allocated to purchases .
These will be notified to you at the time of purchase, and also in promotional material sent to you, alerting you to the fact that there is a current or pending loyalty point promotion
Only one discount code can be entered per order to be shipped. Multiple orders can be placed and discount codes applied but all orders to the same destination will be shipped separately.
Points cannot be redeemed for cash, unless against purchases.
Loyalty points expire in 12 months.
How subscriptions work.When we offer subscription services on a product you will see at the bottom of the product page near the add to cart button the following layout as found in the image below.
Once you have selected the options you require then you can complete the payment process as usual.
Our subscription service bills you automatically for the duration you require to your credit or debit card. You are billed automatically for the number of deliveries you would like how often you would like. Shipping is calculated based on the weight of the item unless is listed as free of course.
Where do I go to change my subscription?
If you have created an account on our website, you can find the "Manage Subscription" link in your account area. Pls see image below.
Changing your subscription.
Effortlessly manage what you receive, when it arrives and the way you pay. Simply login to your dedicated portal from any device.
To add products open your “Subscriptions tab” and click “Add product”. This will open a pop-up where you can search for, view and select additional subscription products from the store to add to your upcoming deliveries.
The customer portal also enables you to reschedule or skip deliveries if you go on holiday
Occasionally we make small changes to the prices of our products, and in doing so will automatically update the price of your regular order without notice.
Safe and secure
All payments are processed in a secure PCI-compliant environment to the highest industry standards.
If you have a subscription item in your basket along with other products then we do not offer the PayPal Express payment option. We only offer debit or credit card payments for subscriptions.
Discount codes are not redeemable on renewable subscriptions
If you have any questions then please do not hesitate to contact us on 01633 927 377
Our subscription service is provided by Recharge