Shipping

Courier Delivery

Our live foods take time to prepare and pack but we aim to ship our customers orders from 1 - 3 days. We offer a 1 Hour Timed Delivery from DPD Local (We text and email you when your parcel will be delivered - Your mobile phone number and email address is required for this service).

Our DPD courier service offers some great delivery options like giving you the choice to leave your parcel in a safe place, leave with a neighbour or delivering your parcel to a local store near you so that you can collect it on your journey home from work.

Due to perishable nature of our goods, should you ask for an item to be left unattended or change the delivery day then please note that this is at your own risk. Should your package go missing or you change the delivery day, we do not accept responsibility or replace perishable goods that are dead on arrival.

We ship customers orders via courier on Mondays, Tuesday's & Thursday's.

Royal Mail Delivery 1st Class

Our live foods takes time to prepare and pack but we aim to ship our customers orders from 1 - 3 days.

Our cut off point for Royal Mail items is 12pm, Orders placed after 12pm will be counted as being placed the next working day.

Please ensure that there is someone at the delivery address to receive your order, if the delivery is attempted by Royal Mail and no one is in residence, the package may be returned to the sorting office to await your collection.

Should your live food perish while being held by the post office, will not replace or refund your goods. We recommend you leave a note for your postman with an alternative safe place to leave your parcel.

We ship Royal Mail orders on Monday, Tuesday's & Thursdays.

Royal Mail Delivery 2nd Class

We offer a slightly cheaper option when shipping dry goods. If you have only dry goods in your basket then this shipping option will be made available at the checkout. Royal Mail 2nd class parcels will be dispatched within 1 - 3 days. Please allow 3 - 5 working days from the date of your dispatch confirmation email for your order to arrive using this shipping method.

Free Delivery on orders over £55 mainland UK.

Free delivery will either be via Interlink Courier Service or Royal Mail 

Goods are received within 5 working days. 

Live food Pre-Pay subscriptions already have free shipping and will not contribute towards the £55 Free Shipping promotion. If your shopping basket contains a pre-pay subscription then the free shipping option will not be available at the checkout. We suggest purchasing the pre-pay item separately.

Orders placed after 12pm are classed as being purchased the following day. 

FREE Delivery is not available to European destinations. 

Free Delivery does not include Saturday delivery.  

Postcodes Excluded,  IV, HS, KA27-28, KW, ZE, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25, GY, JE, AB, ZE2, PA, ZE. 

Recycled Packaging

We use recycled packaging wherever possible, so if your outer wrapping looks like it has been used before, it probably has! Inside, your brand new item will be safely protected. Thanks for doing your bit for the environment.

European Customers

Please click here for shipping details.