Shipping Information

Our Delivery Options

📦 Royal Mail Tracked Delivery (From £2.70)

  • Delivery within 5 working days
  • Orders processed next working day if placed after 12 pm
  • Dispatch days: Monday, Tuesday, and Thursday
  • Full tracking provided for peace of mind

🚚 DPD Next-Day Courier (From £8.95)

  • Next-day delivery after dispatch
  • 1-2 business days processing time
  • Specialist handling for live foods
  • Orders placed after 12 pm processed next working day
  • Alternative collection points available if delivery missed
  • Tracking provided via email/SMS

🌟 Free Delivery (Orders Over £54)

  • Available for mainland UK orders
  • Next-day delivery after dispatch
  • 5 working days maximum delivery time
  • Orders processed next working day if placed after 12 pm

Important Information

📍 Postcode Exclusions

Free delivery not available for:

  • Scottish Highlands (AB, IV, KW, PH)
  • Islands (HS, KA27-28, PA20-49, PA60-78, ZE)
  • Northern Ireland (BT)
  • Isle of Man (IM)
  • Channel Islands (GY, JE)
  • Scilly Isles (TR21-25)

💰 Additional Costs

  • Frozen products may require a polystyrene box (£4.95 surcharge) which will be automatically added at checkout when applicable.

♻️ Our Packaging Promise

  • Eco-friendly recycled packaging
  • Secure protection for all items
  • Supporting environmental sustainability

⚠️ Delivery Guidelines

  • Standard dispatch days: Monday, Tuesday, and Thursday only
  • Orders processed until 12 pm on dispatch days
  • While we ensure careful handling and prompt dispatch, delivery times are managed by our courier partners
  • We cannot take responsibility for:
    • Courier delays
    • Perishable goods affected by customer-requested delivery changes
    • Missed deliveries

We're committed to providing:

  • Reliable delivery options
  • Sustainable packaging solutions
  • Clear communication
  • Safe transit for all products, especially live foods

For specific delivery queries, please contact our customer service team.