Terms And Conditions

1. General

By placing an order with Reefphyto Ltd ("Reefphyto", "we", "us", or "our"), you agree to these Terms & Conditions. These terms take precedence over any terms proposed by the customer.

If you use an AI assistant, browser agent or other automated tool to place an order on your behalf, the order is treated as placed by you, and you are bound by these Terms & Conditions, our Shipping Information and our Refund & Returns Policy as if you had placed it yourself.

Please do not proceed with your purchase unless you have read and accepted these Terms & Conditions in full.

Payment is taken in full at the time of order. Goods will not be dispatched until payment has been received and cleared.

We make every effort to ensure the accuracy of information on our website. However, we are not liable for losses arising from typographical errors, inaccuracies, or outdated information.

Prices advertised for new purchases may change. Changes to existing subscription prices and delivery charges are governed by section 8. Price changes do not affect orders already accepted.

Reefphyto Ltd reserves the right to amend these Terms & Conditions at any time. Any changes will apply to future transactions only.

2. Dispatch & Delivery

We dispatch on Mondays, Tuesdays and Thursdays, excluding bank holidays. For paid delivery, we normally dispatch orders placed before 12 noon on a dispatch day that day, subject to stock availability. Later orders go out on the next dispatch day. Free Delivery orders are dispatched within 2–3 working days, on our scheduled dispatch days. Extreme weather may delay dispatch; we will email you if your order is affected. Delivery dates are estimates, not guaranteed arrival dates. All UK orders are sent by Royal Mail. Full details are on our Shipping Information page.

Delivery times are estimates only and are not guaranteed. We are not liable for courier delays outside of our control. Where delivery exceeds a reasonable timeframe, customers should contact us so we can investigate with the courier.

"Working days" are Monday to Friday, excluding UK public holidays.

3. Delivery Address Policy

Forwarding, Virtual Mailboxes & Third-Party Addresses

We do not ship orders to parcel forwarding services, virtual mailbox addresses, freight forwarders, or any address that results in onward national or international forwarding.

Due to the nature of our products, including live and perishable goods, we must retain control over delivery time, handling, and conditions. Once a parcel enters a forwarding or third-party handling chain, this control is lost.

From experience, forwarding companies may inspect parcels and refuse to ship items containing liquids or live foods. Parcels may be delayed, returned, or disposed of at the forwarding company's discretion. During such delays, live goods commonly perish.

Reefphyto Ltd accepts no liability for loss, spoilage, delays, additional costs, or customs issues arising from the use of forwarding or third-party services.

Orders placed using forwarding or third-party addresses may be cancelled at our discretion and refunded prior to dispatch.

Use a direct UK residential or business address where someone can receive the delivery. We do not deliver to parcel lockers, collection points, virtual mailboxes or forwarding services.

4. Delivery destinations

All customs duties, taxes, and charges are the responsibility of the customer.

Orders held, delayed, or returned due to unpaid customs charges will not be refunded.

We deliver only within the UK. Paid delivery is available to Northern Ireland, the Scottish Highlands and all UK islands, with no product exclusions. We do not deliver to Jersey, Guernsey or the Isle of Man. Most orders arrive the next working day after dispatch; allow up to two working days. This estimate also applies to Northern Ireland, the Scottish Highlands and UK islands. Delivery times are estimates, not guarantees.

Reefphyto Ltd is not responsible for delays, damage, or losses caused by customs inspections or border controls.

Use a direct UK residential or business address where someone can receive the delivery. We do not deliver to parcel lockers, collection points, virtual mailboxes or forwarding services.

5. Live Food – Dead on Arrival (DOA) (UK Customers)

DOA claims must be reported on the day of delivery.

Photographs are required for any physical damage, such as crushed, leaking, or damaged packaging or dry goods.

A short video is required for live food, clearly showing the culture, as a still photograph cannot show whether the live animals are active.

All DOA evidence must be taken with the product still in its original, unopened packaging, exactly as it arrived. Photographs and video must clearly show the live food inside the original bag, pouch, or bottle it was shipped in.

If you suspect that live food has arrived dead or damaged, capture photographs or video while the product remains in its original, unopened packaging, exactly as it arrived. Do not open, decant, pour, transfer or acclimatise the product before capturing this evidence. Contact us on the day of delivery before opening or acclimatising the product. These steps help us assess its condition on arrival. After taking photographs or video in the original, unopened packaging and contacting us, follow the product’s normal storage or use instructions. You do not need to wait for our reply. They do not exclude or limit your statutory rights if goods are faulty, damaged or not as described.

When you contact us, include your order number and the available photographs or video. If you need advice on storing the product while we assess the problem, include that request in your message. Approved refunds and replacements are handled under our Refund & Returns Policy.

Physical returns of perishable goods are required only if we explicitly request them. Contact us before returning anything. Where goods are faulty, incorrect or misdescribed, reasonable return postage will be covered in accordance with your statutory rights.

If you cannot provide the requested evidence or report the problem on the day of delivery, contact us as soon as possible so we can assess the circumstances. Your statutory rights remain unaffected.

Perishable goods that deteriorate because of missed delivery, redirection, forwarding services, customer unavailability or delays outside our control are not eligible for a change-of-mind refund or replacement. This does not exclude or limit your statutory rights.

6. Frozen Goods

We cannot accept change-of-mind returns of frozen goods because they are perishable. Your statutory rights still apply if an item is faulty, damaged or not as described.

If frozen goods arrive thawed or you have concerns about their condition, contact us promptly so we can assess the issue. Do not assume that immediate refreezing makes a thawed product safe or restores its quality.

7. Digital Products (eBooks & Downloadable Guides)

Digital products are delivered by download link following payment. Delivery is deemed complete when the download link is made available to the customer.

For digital products, the change-of-mind cancellation right is lost once access or downloading has begun only where you have expressly agreed to immediate delivery and acknowledged that you will lose that right.

This does not affect your statutory rights if digital content is faulty or not as described. If a technical issue prevents access to your purchase, contact care@reefphyto.co.uk and we will resolve it.

Intellectual Property & Permitted Use

All digital content sold by Reefphyto Ltd, including eBooks, guides, and downloadable materials, is protected by copyright. Purchase grants you a personal, non-transferable licence to access and use the content for your own private, non-commercial purposes only.

You may not reproduce, redistribute, resell, share, publish, or otherwise make the content available to any third party, in whole or in part, in any format.

Accuracy & Liability

The information contained in our digital products is provided in good faith, based on the author's experience and knowledge at the time of writing. It is intended for general informational purposes only.

Reefphyto Ltd accepts no liability for any loss, harm, or damage, including to livestock, arising from following the advice or guidance contained in any digital product. The reader assumes full responsibility for applying any information to their own circumstances.

8. Subscriptions

We may change subscription product prices or delivery charges to reflect changes in our production, supply or delivery costs, or applicable taxes. Before an increase applies, we will give you reasonable advance notice by email, explaining the reason, the new charges and the first renewal affected. You will have enough time to cancel future renewals without a cancellation fee through your subscription portal before the higher charge applies. Contact us if you need help cancelling. Price changes will not affect orders already created. Your statutory rights remain unaffected.

Reefphyto does not offer prepaid subscriptions. Subscription payments are taken automatically at the interval selected at checkout. There is no minimum term and no cancellation fee. You can cancel future renewals through your subscription portal.

Cancel before your next renewal to prevent the next subscription order. Cancelling your subscription does not automatically cancel an order already created. Contact us promptly if you also wish to cancel an existing order. Cancellation and refund eligibility are governed by our Refund & Returns Policy. Your statutory rights remain unaffected.

9. Pricing

All prices are listed in GBP (£ Sterling).

We may change prices and accepted payment methods for new purchases. Changes to existing subscription prices and delivery charges are governed by section 8.

Cancellation and refund eligibility depend on the product type and circumstances, as set out in our Refund & Returns Policy. Delivery does not remove any applicable cancellation right or statutory remedy.

10. Payment, Cancellations & Refund Deductions

Prices shown on the website are current at the time of order acceptance.

Contact us as soon as possible if you wish to cancel before dispatch. For non-perishable dry goods, you can also cancel by notifying us within 14 days after delivery. Return the goods within 14 days after notifying us.

Change-of-mind cancellation does not apply to perishable or frozen goods once dispatched. For digital content, the conditions in section 7 apply.

We do not charge a handling or restocking fee for a valid cancellation. We do not deduct card-processing or payment-processing fees from a refund required by law.

For a valid cancellation of a complete dry-goods order, we refund the standard outbound delivery charge. Any additional cost for an enhanced delivery service is not refundable.

You are responsible for return postage unless the goods are faulty, incorrect or misdescribed. Reasonable return postage is covered where required by your statutory rights.

Refunds are processed under our Refund & Returns Policy. Your statutory rights remain unaffected.

11. Returns

Returns are governed by our Refund & Returns Policy, which forms part of these Terms & Conditions.

Contact us before returning an item so we can confirm eligibility and provide return instructions. Do not send an item back until we have authorised the return. This process does not restrict your statutory right to notify us of a cancellation within the applicable period.

For non-perishable dry goods, notify us within 14 days of delivery if you wish to cancel. Return the goods within 14 days after notification.

You may inspect the goods as you would in a shop. We may deduct an amount for diminished value if handling goes beyond what is necessary to establish their nature, characteristics and operation.

Return goods with their original packaging where reasonably possible. We do not charge a handling or restocking fee for a valid cancellation.

Different conditions apply to perishable, frozen and digital products, as explained in our Refund & Returns Policy.

12. Liability

Reefphyto Ltd is not liable for incidental, indirect, or consequential damages arising from the use of this website, electronic communications, or delivery services.

Nothing in these Terms & Conditions excludes or limits any rights a consumer may have under applicable UK law.

Our total liability shall not exceed the value of the goods purchased.

13. Disclaimers & Site Content

We aim to keep website content accurate and up to date but cannot guarantee this at all times.

Product images are for illustration purposes only. Actual products may vary.

Downloading material from our website is done at the user's own risk.

14. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

15. Version Control

Last updated: 30 September 2026