Dear All Reefphyto Customers,
Here at Reefphyto we too are concerned about the spread of the coronavirus (COVID-19) and the impact it has had on all of our lives. As an online-only business, we are following Government advice aimed at preventing the spread of coronavirus and saving lives. This means that we will continue to serve customers in line with the official guidance that "Online and Pet business is still open and encouraged".
The entire Reefphyto team is doing everything they can, day and night, to ensure that you continue to get the high quality service you're used to, even in the current exceptional situation.
Our online store is open for business and we are working closely with our couriers to ensure that your orders are delivered safely and reach you as soon as possible. We are experiencing very high order volumes.
ROYAL MAIL 1ST CLASS - SHIPPING SERVICE HAS BEEN WITHDRAWN FOR LARGE PARCELS DUE TO CUSTOMERS EXPERIENCING LONG SHIPPING DELAYS)
IN PLACE OF ROYAL MAIL WE HAVE SUBSIDISED OUR DPD COURIER SERVICE FOR OUR CUSTOMERS AT THIS TIME.
NEXT DAY DELIVERY PRICES START AT £5.95
In light of the current situation and in addition to the well-being of our customers and their pets, the health of our team is also a top priority.
We have taken extensive protective measures in our warehouses, while making sure your fish and corals have everything they need.
Ready to Help
Our phone lines and live chat are still open. Our customer care team are operating remotely and are happy to take orders online and assist you if you have any questions. we are open from 10am - 6pm Mon - Sat Tel: 01633 328 046 or email us here.
We will continue to send subscriptions as long as we can receive supplies from our trusted partners and the national transport system still operates then we will continue to fulfill customers orders. If at any time we are unable to fulfill your regular subscription order we will let you know via email.
Look After Yourself
We thrive off customer service so will do our up-most to continue to run at our usual high standard.
We hope you and your families stay healthy and we appreciate your support in keeping your community safe during these unprecedented times.